Stored Value Card (SVC) Manual



Functions

1. SVC holders can enjoy relative discount in restaurants, bar, lounge, guest rooms and fitness center in Hotel
    New Otani Chang Fu Gong.
2. Making room reservation with SVC can enjoy the lowest room rate of all online reservation, as well as VIP
    service. (Reservation of guest room with SVC can enjoy Membership room rate-the lowest room rate.)
3. Consumption of RMB 1 yuan earns 1 bonus point (valid for 2 years), which can be used in redeeming
    activities at the end of the year.
4. SVC cannot be used for group banquet, conference, wedding, travel agency and group room reservation.
    SVC payment shall be used within 10 rooms at a higher or equal rate compared with that of the reservation
    center.
5. Consumption on SVC for the first time cannot exceed 50% of the total amount in the card.
6. The prepayment shall be paid at one time and invoice can be issued separately to the payers.
7. Invoice will not be issued with SVC discount but consumption detail list will be provided with a two-year
    financial reservation.
8. Stored value should be used within validity. Expired value is not refundable. Recharging for no less than 
   10,000 yuan within validity will extend the expiry date for 12 months.
9. Unconsumed value can be exchanged for the hotel coupons of equal value within validity, i.e. restaurant
    coupons, moon cake vouchers, etc.
10. SVC is not real-name based. If SVC is lost within validity, the loss will be on the customers.
11. SVC holders will not enjoy Membership Card discount.
12. Our company reserves the right of final interpretation.
 

Types of Stored Value Card (SVC)

Gold card
Store 10,000 yuan for once(valid for 12 months), you will receive a gift bag worthing 3,000 yuan.


Platinum Card
Store 30,000 yuan for once(valid for 12 months), you will receive a gift bag worthing 9,500 yuan.
 

Black Diamond Card
Store 50,000 yuan for once(valid for 24 months), you will receive a gift bag worthing 16,000 yuan.

Special Offer

Gold Card
* 1 night in Deluxe Standard Room (including 1 breakfast)
* 2 buffet coupons for dinner at Orchid Terrace Café
* 1 voucher for a 2-pound-cake
* 4 coupons for complimentary room upgrades

Platinum Card

* 2 nights in Business Standard Room (including 1 breakfast) or 1 night in Executive Standard Room
   (including 1 breakfast)
* 2 buffet coupons for lunch at Orchid Terrace Café
* 2 buffet coupons for dinner at Orchid Terrace Café
* A 500 yuan voucher for foods and drinks
* 1 coupon for Pieroth Wine
* 6 coupons for complimentary room upgrades

Black Diamond Card
*
2 nights in Executive Standard Room (including 1 breakfast) or 1 night in Deluxe Suite Room (including
   breakfast for two)
* 2 buffet coupons for lunch at Orchid Terrace Café
* 2 buffet coupons for dinner at Orchid Terrace Café
* A 1,000 yuan voucher for foods and drinks
* 1 voucher for a 2-pound-cake
* 1 coupon for Pieroth Wine
* 8 coupons for complimentary room upgrades

Note:
1. Reservation should be made in advance and the hotel will receive it based on the current renting  
    conditions. The hotel also reserves the right of final interpretation
2. Coupons of the gift bag cannot be used simultaneously with other kinds of discount
3. Coupons for dining cannot be used for banquet, conference and wedding, but can be used for buying the
    products of the hotel, such as moon cake, zongzi, ect.

Special Discount

Gold Card
 * 5% off in restaurants, bar and lounge
 * 5% off in gymnasium and business center
 * 5% off in shopping mall (excluding cigarette and alcohol)
 * 20% off in Shuizhiyun SPA, Ju Bao Ge and Xue Dan Beauty Salon
Platinum Card
 * 10% off in restaurants, bar and lounge
 * 10% off in gymnasium and business center
 * 5% off in shopping mall (excluding cigarette and alcohol)
 * 20% off in Shuizhiyun SPA, Ju Bao Ge and Xue Dan Beauty Salon
Black Diamond Card
 * 15% off in restaurants, bar and lounge
 * 15% off in gymnasium and business center
 * 5% off in shopping mall (excluding cigarette and alcohol)
 * 20% off in Shuizhiyun SPA, Ju Bao Ge and Xue Dan Beauty Salon

VIP Service

* Room reservation till 20:00.
* No extra charge for early arrival no earlier than10:00 AM.
* No extra charge for late check-out no later than 14:00.
* Priority in complimentary room upgrades.
* Priority in room reservation.
* Priority in check-in and check-out at reception.

Reservation Line for Membership:
010-65130666 (Monday-Sunday 8:30-17:30)
010-65125888 (Monday-Friday 8:30-19:00)
010-58775812 (other times)